• support@evgateway.com
  • 949-945-2000
  • 949-534-3000
SIGN IN

EV Drivers

Hassle-Free Charging

Find

Find

Charge

Charge

Drive

Drive

Get access to hassle-free EV charging experience from our app.

Mobile App Features

Start Charging

FAQs

Mobile App Features

Real Time Charger
Availability Status
Favorite Stations
Filter Chargers
(AC/DC, Availability, etc)
View Charging History
Billing & Accounting
24/7 Support
View Charging Pricing
Flexible Payment Options
Reservation & Waitlist
Specific Charger Location Notes
Disconnect Alerts

How to Start Charging With Us

Download App & Sign Up
Find Station
Plug In
Start a Session
Drive

Download App & Sign Up

Download our app from Appstore/Google Play and sign up. You can also sign up from our website by clicking the “Sign Up” button below. SIGN UP
01

Find Station

Find the nearest compatible charging station through our app. You can also add a frequently used station to your favorite list!
02

Plug In

Our charging stations offer CCS, CHAdeMO, and J1772™ connectors. Choose a compatible plug and follow your manufacturer instructions to plug in to your EV charging port.
03

Start a Session

Activate a charging station from your app. (Make sure you have enough balance to start a charging session!)
04

Drive

Charging session will automatically stop when your vehicle is fully charged. You can also stop the charging session through the app.
You’re good to go and ready to get back on the road!
05
Tips
  • You can reserve a charger from our app
  • You can purchase an RFID card from our app and use it to start a charging session
  • Make sure to have enough balance in your account before you start charging
  • Questions? Our 24/7 support is ready to help you. Call 949-945-2000 or shoot us an email to support@evgateway.com

FAQs

What can I do with my EvGateway Account?
Creating an evGateway account will give you quick and easy access to the EV charging network and places to plug in. You can sign up using the evGateway App. You can also save charging station to favorites, manage payments, and track your energy use.
How do I download the free EvGateway mobile app?
Visit AppStore or Google Play and follow the steps displayed on your phone. Currently, the app is only available for iPhone and Android smartphones.
What are the device requirements to install EvGateway mobile app?
The EvGateway app is available for iPhone (iOS 5 or later) and Android (2.2 and up) smartphones. Please submit app feedback by click on the Contact Us button on the app
How do I start a charging session using the app or RFID?
There are three ways to start a charging session:
1. Using the evGateway Mobile App
Through the app you can start a charging session by clicking on the Remote Start button on the selected charging station on the App
2. Start Charging Using the Mobile App

With the evGateway app installed, you can start a charging session by clicking on the Remote Start button on the selected charging station on the App.

iPhone: in the evGateway app, search a station by Address or a station ID (number shown on the charging station), click on More Info and click on Remote Start

Android: in the evGateway app, search a station by address or a station ID, click on More Info and click on Remote Start

To use tap to charge, you’ll need iPhone SE, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.

Enter the Registered Mobile Number on the charging station receive a SMS text and Reply “Yes” to start charging

3. Use your EvGateway RFID fob
Plug in the connector to your car. Tap the RFID fob on the charger to start the charging session.
If you need help, call driver support at (949) 945 – 2000
How to locate a charging spot?
Get the EvGateway app to find available spots, start charging and get updates when your car is fully charged.
How do I pay for Charging?
EvGateway accepts credit cards and PayPal for your convenience. You can enter your payment information on the Mobile App or the evGateway Driver Portal. You can also select the option of Auto Reload each time your account balance falls below $10
If you cancel your account, we will refund the remainder of your balance
Why do some charging stations charge extra fees?
EV charging station owners are the ultimate decision makers to allow free charging or not. There is cost associated with installation and electricity. As more electric vehicles enter the market these costs are increasing. In turn to encourage more property owners to install charging station we allow them to recuperate their costs.
What do different colors mean on the map?

There are three different color codes represented on the map

  1. Green: Available
  2. Blue: In Use
  3. Grey: Unavailable

Feel free to Contact us with additional questions.
email: support@evgateway.com
phone: 949-945-2000

How does EvGateway manage station faults?
EvGateway actively monitors the health of the network. When we encounter a station that is not operating correctly or are alerted to a down station by a driver, our 24/7 support team will try and fix the fault remotely without owner Interaction and hardware changes. This will be followed by a ticket which will be escalated to the designated team for detailed analysis of the cause.
How do I cancel/delete my account?
Send us an Email at support@evgateway.com
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Contact Info
  • 5251 California Ave,
    Irvine, CA 92617
  • Support : 949-945-2000
  • Sales: 949-534-3000
  • support@evgateway.com
  • sales@evgateway.com
© 2021 EvGateway. All rights reserved

Download App & Sign Up

Download our app from Appstore/Google Play and sign up. You can also sign up from our website by clicking the “Sign Up” button below. SIGN UP

Find Station

Find the nearest compatible charging station through our app. You can also add a frequently used station to your favorite list!

Plug In

Our charging stations offer CCS, CHAdeMO, and J1772™ connectors. Choose a compatible plug and follow your manufacturer instructions to plug in to your EV charging port.

Start a Session

Activate a charging station from your app. (Make sure you have enough balance to start a charging session!)

Drive

Charging session will automatically stop when your vehicle is fully charged. You can also stop the charging session through the app.
You’re good to go and ready to get back on the road!