Drivers

Creating an evGateway account will give you quick and easy access to the EV charging network and places to plug in. You can sign up using the evGateway App. You can also save charging station to favorites, manage payments, and track your energy use.

Visit AppStore or Google Play and follow the steps displayed on your phone. Currently, the app is only available for iPhone and Android smartphones.

The EvGateway app is available for iPhone (iOS 5 or later) and Android (2.2 and up) smartphones. Please submit app feedback by click on the Contact Us button on the app

There are three ways to start a charging session:

1. Using the evGateway Mobile App

Through the app you can start a charging session by clicking on the Remote Start button on the selected charging station on the App

2. Start Charging Using the Mobile App

With the evGateway app installed, you can start a charging session by clicking on the Remote Start button on the selected charging station on the App.

iPhone: in the evGateway app, search a station by Address or a station ID (number shown on the charging station), click on More Info and click on Remote Start

Android: in the evGateway app, search a station by address or a station ID, click on More Info and click on Remote Start

To use tap to charge, you’ll need iPhone SE, 6, 6 Plus, 6S, 6S Plus, 7 and 7 Plus running iOS 10 or newer, Apple Watch Series 2, Series 1 and 1st generation or Android 4.4 or later with NFC.

Enter the Registered Mobile Number on the charging station receive a SMS text and Reply “Yes” to start charging

3. Use your EvGateway RFID fob

Plug in the connector to your car. Tap the RFID fob on the charger to start the charging session.

If you need help, call driver support at (949) 945 – 2000

Get the EvGateway app to find available spots, start charging and get updates when your car is fully charged.

EvGateway accepts credit cards and PayPal for your convenience. You can enter your payment information on the Mobile App or the evGateway Driver Portal. You can also select the option of Auto Reload each time your account balance falls below $10 If you cancel your account, we will refund the remainder of your balance

EV charging station owners are the ultimate decision makers to allow free charging or not. There is cost associated with installation and electricity. As more electric vehicles enter the market these costs are increasing. In turn to encourage more property owners to install charging station we allow them to recuperate their costs.

There are three different color codes represented on the map

1. Green: Available

2. Blue: In Use

3. Grey: Unavailable

Feel free to Contact us with additional questions.

email: support@evgateway.com

phone: 949-945-2000

EvGateway actively monitors the health of the network. When we encounter a station that is not operating correctly or are alerted to a down station by a driver, our 24/7 support team will try and fix the fault remotely without owner Interaction and hardware changes. This will be followed by a ticket which will be escalated to the designated team for detailed analysis of the cause.

Send us an Email at support@evgateway.com