1. Information We Collect

We collect the following types of personal information:

• Identifiers (e.g., name, email, phone number)
• Account credentials
• Payment information (handled securely by third-party processors)
• Device information (e.g., IP address, browser type, OS)
• Geolocation (with user permission)
• Charging session data
• Vehicle telemetry (if integrated and authorized)
• Home charger data (if connected and enrolled in programs)
• Error logs and diagnostic information

2. How We Use Your Information

Your data may be used to:

• Manage your account and user profile
• Enable and track charging sessions
• Process payments and transaction history
• Optimize charging schedules and energy use
• Communicate with you regarding service updates
• Provide support and resolve issues
• Analyze usage trends and improve services
• Comply with legal requirements

3. Telemetry and Home Charger Integrations

If you choose to link your EV or home charger through supported integrations, we may collect telemetry data such as:

• State of charge (SoC)
• Charging progress and energy usage
• VIN, battery health, or location (with permission)

If you opt into a utility or Distributed Energy Resource Management (DERM) program, we may share relevant data with your utility provider and accept optional control signals for charging schedule and power management.

4. Cookies and Analytics

We use cookies to enhance your experience. These cookies may collect anonymized usage information. You may adjust your browser settings to disable cookies, but some services may not function correctly.

Third-party analytics tools (e.g., Google Analytics, crash reporting services) may collect additional usage information to help us understand app performance.

5. Information Sharing and Disclosure

EvGateway does not sell your personal information. We may share data only with:

• Service providers (e.g., payment processors, cloud hosting)
• Utility or DERM platforms (with consent)
• Regulatory authorities (if legally required)

All third-party vendors must meet our security and privacy standards.

6. International Transfers and Regional Laws

Depending on the instance of EvGateway you are using:

• Users in California are protected by CCPA/CPRA
• Users in Canada are protected under PIPEDA

Data may be transferred across borders using secure protocols and standard contractual clauses where applicable.

7. Your Rights and Choices

As applicable by law, you may:

• Access or correct your personal data
• Request deletion of your information
• Opt out of sharing or telemetry collection
• Restrict processing of sensitive data
• Submit privacy-related requests to [email protected]

8. Children’s Privacy

EvGateway is not intended for children under 16 years of age. We do not knowingly collect data from minors. Parents may request deletion of any submitted child data.

9. Data Retention

We retain your data only as long as necessary for service delivery, legal obligations, and support purposes. Data is anonymized or deleted upon expiration of the retention period.

10. Security Measures

We employ technical, administrative, and physical safeguards to protect personal data. This includes SSL encryption, role-based access control, and regular audits. Only authorized personnel may access sensitive data.

11. Changes to this Policy

We may update this policy periodically. Changes will be posted with an updated revision date. In the event of material changes, we may notify users via email or app notification.

12. Contact Us

For any privacy-related inquiries, please contact us at:
Email: [email protected]